Registration & Badge Pickup Information

Get your QR code in Connect+ to move quickly through registration. Scan your code in the app to print your badge at the kiosks.

Registration locations are offered in both the South and West Buildings.

South Building, Room S220, Level 2

• Saturday, Nov. 14: 11:30 a.m. – 5:00 p.m.
• Sunday, Nov. 15: 8:00 a.m. – 5:00 p.m.
• Monday, Nov. 16: 7:30 a.m. – 7:00 p.m.
• Tuesday, Nov. 17: 7:30 a.m. – 6:00 p.m.
• Wednesday, Nov. 18: 7:30 a.m. – 6:00 p.m.
• Thursday, Nov. 19: 8:00 a.m. – 6:15 p.m.
• Friday, Nov. 20: 9:00 a.m. – 4:00 p.m.

West Building, West A Lobby, Level 1

• Saturday, Nov. 14: 11:30 a.m. – 5:00 p.m.
• Sunday, Nov. 15: 8:00 a.m. – 5:00 p.m.
• Monday, Nov. 16: 7:30 a.m. – 7:00 p.m.
• Tuesday, Nov. 17: 7:30 a.m. – 6:00 p.m.
• Wednesday, Nov. 18: 7:30 a.m. – 6:00 p.m.
• Thursday, Nov. 19: 8:00 a.m. – 6:15 p.m.
• Friday, Nov. 20: 9:00 a.m. – 4:00 p.m.

Need Help?

• Attendee and Exhibitors: iaapaexpo@jade.mcievents.com
• Press, Media, and Influencers: PressOffice@IAAPA.org.

Accomodations/Special Needs

IAAPA is committed to making our events accessible to everyone. If you require an accommodation or service to fully participate, please contact Registration@IAAPA.org at least 14 days prior to the expo. IAAPA offers complimentary registration for a personal assistant who is accompanying and assisting an individual with a disability during the event. A personal assistant may include, but is not limited to, a companion who provides mobility assistance, communication support, personal care, or other disability-related assistance that enables the registered attendee to fully participate in the event. The complimentary registration is intended solely for the assistant providing support and does not extend to individuals attending for professional, networking, or educational purposes independent of the attendee with a disability.

Badges

An IAAPA Expo name badge is required for admission to all Expo activities, events, and services, including the trade show, shuttle buses (when applicable), and Opening Ceremony. It also provides IAAPA members with free admission to the Education Conference. Non-members must pay a separate fee to access the Education Conference program. Name badges must be worn at all times while in the venue and while participating in any Expo events. No buyer or attendee can be admitted with an exhibitor badge, nor should an attendee or exhibitor try to gain entry to the trade show with a badge that indicates a name other than their own. Exhibitors must also wear their badges at all times. Badges can be revoked at IAAPA’s discretion. Any lost or misplaced badges must be repurchased as outlined in the Show Policies. If lost badges are later found, the purchaser may submit the found badge and a letter requesting a refund to IAAPA. IAAPA will evaluate each refund request on a case-by-case basis.

Cancellation Policy

Only written requests to iaapaexpo@jade.mcievents.com, received on or before 30 days prior to the start of the Expo will receive a refund, less a 10% processing fee. Special event tickets, charity items, and upgrades are non-refundable under any circumstances. Cancellations due to illness or emergency will be evaluated by the IAAPA team on a case-by-case basis.

Cashless Venue

The OCCC is cashless and accepts Visa, Master Card, American Express, Discover, Apple Pay and Google Pay.

Identification Policy

All attendees will be required to provide a picture ID to collect their badge or purchased tickets on-site. Students and Faculty will be required to provide a current student or faculty ID from a degree-granting university or college.

Obtaining a Visa Letter

IAAPA will provide visa letters or letters of invitation for attendees and exhibitors during the registration process. Your visa letter will be sent to you by email upon completion of registration. Please contact iaapaexpo@jade.mcievents.com for any additional help needed.

Ticketed Events and EDUTours

EDUTours and events that are not sold out can be purchased in advance during the Registration process or on-site at Registration both the West and South Buildings. All breakfasts, lunches, and receptions are ticketed events with a separate registration fee. Space is limited and may sell out. There are no printed tickets. Tickets are tied to the badge which will be scanned for access to the event.

Each registrant may only purchase one ticket per event. Tickets are non-refundable. Contact Registration to switch a ticket to another registrant.

You must be registered for the Expo and at least 18 to attend any ticketed function including IAAPA Celebrates and/or Opening Ceremony.

Regardless of bad weather, all outdoor events and EDUTours will continue as scheduled.

Children

Admittance for children 17 years of age and younger is complimentary, but children must wear an identification wristband (available at Registration on-site) at all times. Anyone age 18 years or older is required to pay the full registration fee to access the trade show floor.

IAAPA Expos are business-to-business events. Adults should monitor their children at all times while attending the Expo, in particular on the trade show floor. Unattended children will have their parent or guardian called and will be asked to leave the show floor.

Children under 18:

• Must be accompanied by an adult at all times at the OCCC.
• Are not allowed to attend ticketed events and the education conference.
• Are not allowed on the trade show floor during exhibitor move in or move out, or early/late access hours.
• IAAPA recommends that only single strollers or wheeled luggage be used on the trade show floor to avoid trip hazards and injury.