Utility Avatar

Utility Avatar

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Utility avatars allow experiences to operate at scale. These are embedded, operational avatars that handle wayfinding, practical questions, ticketing, bookings, and system-level support. The Modality Partnership and NHS collaboration is a strong example, with digital receptionists and pre-appointment consultation avatars supporting first contact and service routing.
Product & Services Categories
  • Artificial Intelligence (AI)
    • Hi-Tech Equipment & Services
      Product Information
      Utility avatars allow experiences to operate at scale. These are embedded, operational avatars that handle wayfinding, practical questions, ticketing, bookings, and system-level support. The Modality Partnership and NHS collaboration is a strong example, with digital receptionists and pre-appointment consultation avatars supporting first contact and service routing. At IKEA, we launched a Brand Ambassador avatar to support with event logistics, product information and campaign promotion. We have a myriad of stock utility avatar designs from: - Zoe Starling - Penny O'Connor - Rasheed
      1956 Individuals
      West Building · W1115
      At 1956 Individuals we create AI avatars that elevate guest engagement across theme parks, attractions, and entertainment venues. Whether deployed on kiosks, totems, or online portals, these lifelike digital characters deliver multilingual, emotionally intelligent conversations that captivate visitors and streamline operations. Our avatars' standout feature is their task-flow integration, enabling them to do far more than just converse. Our AI avatars can check ticket status, guide guests to attractions, trigger notifications, manage bookings, and automate follow-up communications. Transforming static interactions into dynamic, operationally useful experiences that can be used to do everything from reducing queue times to improving guest satisfaction. We deploy AI Avatars across a variety of use-cases. For example, living legends or historical figures are developed to increase visitor engagement. Whereas, our standard library characters, are used to enhance operational efficiency, e.g. handling bookings, access control, and guest services with precision and speed. Built in Cambridge, UK by SKC Games Studio, our platform adheres to global ethical AI standards, ensuring safe, inclusive, and transparent interactions. Check us out at IAAPA if you’re looking to modernise your service delivery and whilst creating memorable, branded experiences.

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