Registration & Badge Pickup Information

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Hours

• Sunday, Sept. 21: 15:00–18:00
• Monday, Sept. 22: 06:45–18:00
• Tuesday, Sept. 23: 08:00–18:00
• Wednesday, Sept. 24: 08:00–18:00
• Thursday, Sept. 25: 09:00–16:00

Need Help?

• Attendee and Exhibitors: iaapaexpoeurope@jade.mcievents.com.
• Press, Media, and Influencers: PressOffice@IAAPA.org.
• For membership questions please contact IAAPA at ESA@IAAPA.org.

Accessibility

IAAPA is committed to making our events accessible to everyone. lf you require an accommodation or service to fully participate, please contact Registration@IAAPA.org at least 14 days prior to the expo. IAAPA offers complimentary registration for a personal assistant who is accompanying and assisting an individual with a disability during the event. A personal assistant may include, but is not limited to, a companion who provides mobility assistance, communication support, personal care, or other disability-related assistance that enables the registered attendee to fully participate in the event. The complimentary registration is intended solely for the assistant providing support and does not extend to individuals attending for professional, networking, or educational purposes independent of the attendee with a disability.

Badges

An IAAPA Expo Europe name badge is required for admission to all Expo activities, events, and services, including the trade show, shuttle buses (when applicable), and Opening Ceremony. It also provides IAAPA members with free admission to the Education Conference. Nonmembers must pay a separate fee to access the Education Conference program. Name badges must be worn at all times while in the venue and while participating in any Expo events. No buyer or attendee can be admitted with an exhibitor badge, nor should an attendee or exhibitor try to gain entry to the trade show with a badge that indicates a name other than their own. Exhibitors must also wear their badges at all times. Badges can be revoked at IAAPA’s discretion. Any lost or misplaced badges must be repurchased as outlined in the Show Policies. If lost badges are later found, the purchaser may submit the found badge and a letter requesting a refund to IAAPA. IAAPA will evaluate each refund request on a case-by-case basis.

Cancellation Policy

Only written requests to iaapaexpoeurope@jade.mcievents.com received on or before 30 days prior to the start of the Expo, will receive a refund for registration, less a 10% processing fee. Special Event tickets, charity items, and upgrades are non-refundable under any circumstance. Cancellations due to illness or emergency will be evaluated by IAAPA on a case-by-case basis.

Cashless Venue

Both IAAPA and Excel London encourage cashless payments, but cash will be accepted including on-site registration.

There is one ATM inside Excel London between N4 and N5 hall entrances and one on the lower ground car park level between S5 and N5 entrances.

Identification Policy

All attendees will be required to provide a picture ID to collect their badge or purchased tickets on-site. Students and Faculty will be required to provide a current student or faculty ID from a degree-granting university or college.

Obtaining a Visa Letter

IAAPA will provide visa invitation letters for attendees and exhibitors upon completion of registration. The visa invitation letter request link can be found in the registration confirmation email.

Most visitors travelling to the UK need a visa or an electronic travel authorisation (ETA). Find out if you need a visa and learn more about ETA.

Ticketed Events and EDUTours

EDUTours and events that are not sold out can be purchased in advance during the Registration process or on-site. Location details TBC. All breakfasts, lunches, and receptions are ticketed events with a separate registration fee. Space is limited and may sell out. There are no printed tickets. Tickets are tied to the badge which will be scanned for access to the event.

Each registrant may only purchase one ticket per event. Tickets are non-refundable. Contact Registration to switch a ticket to another registrant.

You must be registered for the Expo and at least 18 to attend any ticketed function including Opening Reception.

Regardless of bad weather, all outdoor events and EDUTours will continue as scheduled.