Mastering Flow: Queue, Capacity, and Staffing for Frictionless Operations

Wednesday, November 18, 2026 at 2:00 PM to 2:20 PM · 20 min. (America/New_York)
EDUTalk Stage Sponsored by Aerial Illuminations Drone Light Shows, Booth W2833
EDUTalk

Information

Bottlenecks—at the ticket window, the coaster, or the snack bar—quietly damage guest satisfaction and drive up costs. This session focuses on designing operations for flow: matching staffing and capacity to demand throughout the day, across rides, F&B, and key guest touchpoints. Using simple data sources and proven “flow” principles, attendees will learn how to forecast demand by hour, build flexible staffing plans, and coordinate schedules so guests move smoothly instead of getting stuck in frustrating queues.

BUILDING
West Building
STAGES & THEATERS
EDUTalk Stage Sponsored by Aerial Illuminations Drone Light Shows, Booth W2833
CONTENT DELIVERY
In-person
TRACKS
Facility Operations
DIFFICULTY LEVEL
Introductory
LEARNING OBJECTIVES
•Use basic data (admissions counts, POS timestamps, attraction throughput, and events) to forecast demand and identify peak congestion windows •Develop flexible staffing templates and role designs that allow quick adjustments in response to real-time conditions •Apply whole-site flow thinking to coordinate attraction capacity, show times, party bookings, and F&B availability, reducing guest friction and operational stress
LANGUAGE
English
TRANSLATIONS AVAILABLE
AI Translation

Access & Attendance

ENTRY REQUIREMENTS
Included with all Expo Registrations

Registered attendees

Aaron Anleu
Aaron Anleu
Senior Director of Visitor ServicesAmerican Musuem of Natural History
AS
Alicia Szelc
Mattel Adventure Park at VAI Resort
Allanah Kalka-Riffel
Allanah Kalka-Riffel
Project ManagerEnchanted Parks Great Escape