Water Park Operators' Lunch and Learn: Elevating the Guest Experience

Wednesday, November 19, 2025 12:00 PM to 2:00 PM · 2 hr. (America/New_York)

Learning Lunch or Breakfast

Information

In an era of rising costs and increasingly selective guests, waterparks must go beyond offering just clean facilities and friendly service. To retain guests and encourage repeat visits, delivering unforgettable "wow-worthy" experiences has never been more critical. This dynamic Lunch & Learn session will focus on the impactful moments that elevate the guest experience and turn first-time visitors into loyal, raving fans.

Explore how intentional guest service strategies can drive loyalty, revenue, and positive word-of-mouth marketing, all while strengthening your brand reputation. Moderated by guest experience expert and author Josh Liebman, this panel will feature leading brands known for their outstanding guest experiences, sharing insights on how they consistently deliver memorable moments and create lasting impressions.

Join us for an engaging conversation on what it truly takes to make your waterpark a destination guests can’t wait to return to!

Difficulty Level

Advanced

Language

English

Translations Available

AI Translation

Content Delivery

On-Site

Tracks

Water Parks

Learning Objectives

•Learn about how Guest expectations have evolved and in what ways their standards have changed over the years •Take away scalable ideas you can integrate into your operation to ensure you are meeting or exceeding today’s service expectations •Obtain a refreshing perspective that will enable you and your teams to feel ready to meet those evolving needs and create loyal, lifelong visitors to your water park!

Notes

Must be 18 years or older to attend. Separate ticket and Expo badge required for entry.