AI Guest Service

AI Guest Service

Products & Services

Information

Nutmeg’s AI Guest Service is the next evolution in guest engagement — an intelligent, multilingual concierge that assists every visitor from planning to post-visit. Powered by generative AI, it instantly answers guest questions, recommends experiences, helps plan itineraries, and connects to ticketing, dining, and event systems — all within a simple chat interface. Unlike traditional chatbots, AI Guest Service understands natural conversation, adapts to each guest’s interests, and even tells your brand’s story through immersive dialogue. Guests can access it directly via your website, digital map, or QR code — no app download required. Behind the scenes, every interaction is analyzed in real time, providing operators with deep insights into guest sentiment, common inquiries, and on-site behavior. The result: fewer operational bottlenecks, higher satisfaction, and more meaningful engagement throughout the guest journey. Delight your guests. Empower your staff. Transform your experience with AI Guest Service.
Nutmeg4133Nutmeg is a Silicon Valley–based technology company transforming how attractions engage their guests through AI Guest Services, AI Storytelling, and Smart Maps. We help theme parks, zoos, aquariums, museums, and entertainment venues deliver world-class guest experiences by merging artificial intelligence with digital wayfinding and storytelling. Our Smart Map platform provides interactive navigation, real-time information, and personalized recommendations — all without the need for an app download. Our AI Guest Service acts as a personal concierge, answering visitor questions, managing itineraries, and guiding them through every part of their journey. With AI Storytelling, attractions can bring exhibits and experiences to life through natural, conversational narratives that educate and inspire guests in multiple languages. By combining guest interaction data, heatmaps, and sentiment analytics, NutmegLabs empowers operators with actionable insights to improve guest satisfaction, drive sales, and optimize operations. At IAAPA, NutmegLabs presents the next generation of digital engagement — where AI and maps meet to create smarter, more memorable experiences for every guest.

Join the event!

See all the content and easy-to-use features by logging in or registering!