AI Assistant

AI Assistant

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Nutmeg’s AI Assistant centralizes all guest communication into one intelligent inbox — connecting web chat, email, SMS, WhatsApp, Instagram, and Facebook Messenger into a single AI-powered platform. The AI Assistant responds instantly to common inquiries, provides personalized recommendations, and automatically routes complex questions to the right staff — ensuring every guest receives timely, accurate, and friendly support. With generative AI technology, the system learns from your knowledge base — such as FAQs, manuals, and ticketing data — to deliver consistent, branded communication 24/7. Operators can monitor all conversations in one dashboard, analyze guest sentiment, and uncover emerging trends to improve service quality and operational efficiency. Unify your communication. Simplify your workflow. Delight every guest with AI precision and human warmth.
Nutmeg4133Nutmeg is a Silicon Valley–based technology company transforming how attractions engage their guests through AI Guest Services, AI Storytelling, and Smart Maps. We help theme parks, zoos, aquariums, museums, and entertainment venues deliver world-class guest experiences by merging artificial intelligence with digital wayfinding and storytelling. Our Smart Map platform provides interactive navigation, real-time information, and personalized recommendations — all without the need for an app download. Our AI Guest Service acts as a personal concierge, answering visitor questions, managing itineraries, and guiding them through every part of their journey. With AI Storytelling, attractions can bring exhibits and experiences to life through natural, conversational narratives that educate and inspire guests in multiple languages. By combining guest interaction data, heatmaps, and sentiment analytics, NutmegLabs empowers operators with actionable insights to improve guest satisfaction, drive sales, and optimize operations. At IAAPA, NutmegLabs presents the next generation of digital engagement — where AI and maps meet to create smarter, more memorable experiences for every guest.

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